Sale of Tickets

Movie tickets purchased via this website will be available for collection at the cinema. Movie tickets purchased via this website are non-refundable and are not available for exchange, unless required by law. Prices on this website include tax where applicable. The majority of our sessions are general admission, and we cannot guarantee seat placement in these cases as it is a first in first serve basis.

By purchasing movie tickets via this Website, you agree that: (a) You will accept a seat reserved for each ticket purchased; and (b) We make no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
You agree that we may at our discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.
Movie tickets are made available subject to the classification of the relevant film given by the Office of Film and Literature Classification.
Where voucher tickets are purchased, suitable identification must be presented upon collection of the tickets.

Cancellation Policy

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the booking – only you may be aware of any problem that has occurred during the purchase process. Penthouse Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Your booking confirmation will be sent via an email; to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the cinema ticket counter or booking reference entered in order to obtain a physical ticket for entry to the movie session/event. You may also need to provide the credit card used to purchase the tickets for picking up the tickets at the Cinema.

Refunds and Exchanges

Penthouse Cinema does not offer exchanges or refunds after a ticket has been purchased. So, before completing the payment transaction, ensure you carefully review the booking details. Only under special circumstances will a refund be considered. Please contact the duty manager on the day.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then: Penthouse Cinema will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organiser.

Purchase of Products or Services from this Site

Your purchase of any product or service on this Site forms a legally binding agreement between you and Penthouse Cinema & Cafe (the Company) on these Conditions of Sale and Terms of Use. You also agree to be liable for any breaches of the Conditions of Sale by individuals using products or services purchased by you on this Site. Children under the age of 16 may not purchase any product or service from this Site and must obtain the permission and assistance of their parent or guardian to do this.


You acknowledge the Penthouse Cinema & Cafe’s right to enforce film classification requirements set by the New Zealand Censorship Board and you will not purchase tickets that you (and any persons on whose behalf you purchase tickets) are not legally entitled to see, for instance if you are under 16 you cannot purchase and use tickets for a film classified R16.

Penthouse Cinema & Cafe reserves the right to insist that you provide suitable photographic identification depending on a film’s classification.

Cinema Policies

Penthouse Cinema & Cafe adheres to the Responsible Service of Alcohol and may have other conditions of entry that apply from time to time. These are made available at each Cinema and you agree to be bound by these. Cameras, audio and video recorders are not permitted inside any Cinema.

No Free List

Penthouse Cinema & Cafe may impose a “no free list” or “no comps” restriction to certain films and screenings in its discretion. NFL is a restriction imposed for selected films and screenings upon their release. It means that no special complimentary coupons, discounts or offers are valid for use on that specific film or screening until the restriction has been lifted. Generally, the NFL restriction will last up to 2 weeks after a film’s release, although there are exceptions.


Where you purchase concession tickets online, suitable identification must be provided at the Cinema.

Online Fees

The purchasing of products and services may be subject to booking, credit card and other fees. Tickets purchased through this Site will be subject to a booking fee per ticket booked unless otherwise specified. Penthouse Cinema & Cafe reserves the right to vary the amount of this booking fee from time to time, as specified in the ticket purchasing process.

Times and Session Details

Times and session details in relation to tickets purchased through this Site are subject to change without notice.

Cinema Information

This Site contains Cinema information such as trading hours and price lists/menus which Penthouse Cinema & Cafe understands is correct at the time of posting however is subject to change. Penthouse Cinema & Cafe does not guarantee the accuracy of this information but will use its reasonable efforts to keep details accurate.

Refund and Return Policy

To the extent permitted by law, and without limiting the application of New Zealand Consumer Law and the Consumer Guarantees, the Company’s liability to you in connection with the purchase or use of any products or services obtained from this Site is limited to either:

(a) replacement of those products or services; or
(b) a refund of the cost of purchase of those products and services.

Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a receipt for the products or services.

To the extent permitted by law:

(a) The Company (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you and any other persons who use a product or service you have purchased from this Site including liability for any consequential loss or damage, indirect, incidental, special damages, or loss of business or profits; and
(b) you agree that the Company may retain any booking fees or other incidental costs such as postage incurred in issuing a refund.

Alcoholic Beverages

Where your purchase from this Site includes a purchase of any alcoholic beverage, you warrant that you are over 18 years of age and legally entitled to purchase this product. If you are purchasing this product on behalf of someone else, the recipient must also be over 18 years of age. You or the product recipient must supply suitable photographic proof of age evidence at the point of supply at the Cinema on request by the Company. If this cannot be presented, Penthouse Cinema & Cafe is entitled to refuse to supply the alcoholic beverage with no further compensation to you.


GST applies to the purchase of products and services from this Site and will be charged at the time of purchase.

Force Majeure

The Company’s obligations to you will be suspended for the period in which the Company is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, shortage or unavailability of products or services or a change in applicable law.